Richardson, TX
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a dwelling unit for periods of less than 30 consecutive days per occurrence. A Short-Term Rental Registration is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental Registration?
Any owner renting a property for a period of 30 consecutive days or less is required to apply for a Short-Term Rental Registration. It is the owner(s)’ responsibility to know and comply with all ordinances, resolutions and regulations that apply to short term rentals.
What if I do not obtain a Short-Term Rental Registration?
Renting or advertising your home for rent on a short-term basis without registration is in violation of the City's Code of Ordinances and subject to enforcement processes including the issuance of citations.
What is the cost of an STR Registration?
There is an annual fee of $75.
What payment types are accepted by the City through GovOS?
The City accepts ACH Debit, or e-check as well as the following major credit cards: Visa, Mastercard and Discover.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (https://mtshasta.munirevs.com) They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the GovOS Activation code to be authorized to connect to an existing property record.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the GovOS Activation Code to connect to an existing property record.
I need to close my account. What do I do?
Please email shorttermrental@cor.gov. Please include the property address, the closure date, and that you will no longer be operating an STR (Sold property or no longer renting etc.)
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Richardson, TX) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
